To accompany the entry into service, Safran Nacelles puts at client ‘disposal a series of tools adapted to facilitate exchanges and operations. Resolutely turned towards digital, Safran Nacelles offers for over 5 years access to its web platform for the management of orders and access to technical documentation.
- Quicker spare parts ordering process
- Convenient, 24/7 access through a secured website
- A Safran Nacelles onsite technician to provide OEM expertise
A320neo operators can utilize pre-agreed conditions to accelerate exchanges in case of urgent maintenance operations. Quality assurance, maintenance data confidentiality, and standard diagnostic services are covered to set up an operational and commercial framework and deliver the best reactivity in case of an Aircraft on Ground (AOG) event.
To ensure a smooth entry into service, a dedicated FSR (Field Services Representative) is deployed at Safran Nacelles customer bases in order to offer reactive technical and logistic expertise and improve aircraft serviceability.
Up-to-date and extensive technical documentation is available through our e-library website. The access is fast and documents are displayed in a web browser. For frequent users, Safran Nacelles also provides downloadable versions.
Safran Nacelles' interactive customer portal can allow users to create their online account et to access instantly to e-services offered. Accessible only by Safran Nacelles customers, the portal allows users to track orders from purchase to delivery, check stock and catalogues, and manage warranty claims and material returns.
Directly linked to Safran Nacelles ERP, prices are instantly displayed, and worldwide availability status is calculated in real time, so an order can be placed around the clock.